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Garnet Health Receives National 2020 Press Ganey Success Story Award

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November 04, 2020
Garnet Health Receives National 2020 Press Ganey Success Story Award
One of only six healthcare organizations in the United States to be recognized for Innovation and Leadership in Transforming Patient Care
Middletown, NY- Garnet Health, formerly the Greater Hudson Valley Health System, is pleased to announce it has been named a national 2020 Success Story Award® winner by
Press Ganey.
Press Ganey is an independent organization that honors achievement in delivering reliable, safe, compassionate and high-quality care. The Press Ganey Success Story Award is a highly regarded symbol of achievement in the healthcare industry. Garnet Health is one of only six organizations in the United States to receive this honor in 2020.
“This honor reflects our selfless commitment to touching the lives of our patients,” said Garnet Health President and CEO Scott Batulis. “Press Ganey’s recognition validates our mission to improve the health of our community by delivering exceptional care.”
The Success Story Award recognizes outstanding health care organizations nationally that have demonstrated innovation and dedication to transforming the safety, quality, and experience of care in their
2020 Virtual National Client Conference presentation submission.
Garnet Health paired clinical leaders with non-clinical leaders to make patient rounds together and identify process improvement opportunities. This included conducting medical equipment surveys with nursing staff and working personally with the hospitals’ chefs to implement healthier, tastier menu options. This innovative concept helped non-clinical leadership and staff better understand the needs of bedside care and fostered non-clinical leaders’ connection to clinical teams.
About Press Ganey

Press Ganey pioneered the healthcare performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.
About Garnet Health
Garnet Health is a New York State, not-for-profit corporation headquartered in Middletown, New York, approximately 60 miles northwest of New York City. It is the corporate parent of Garnet Health Medical Center, Garnet Health – Catskills, Garnet Health Doctors, Garnet Health Urgent Care, Garnet Health Medical Center Foundation and Garnet Health – Catskills Foundation. Garnet Health is dedicated to developing specialty services, medical programs and needed healthcare services that allow residents to remain close to home to receive quality care.
Providing healthcare to approximately 450,000 residents in Orange, Sullivan and Ulster Counties, Garnet Health was designed to improve the quality, stability and efficiency of healthcare services in the mid-Hudson and Catskill region. Garnet Health provides services by more than 4,000 employed professionals and over 850 medical staff members and is recognized by Ethisphere as one of the 2019 and 2018 World’s Most Ethical Companies. An academic affiliate of the Touro College of Osteopathic Medicine, Garnet Health retains compassionate professionals who continually strive toward the hospital’s mission to improve the health of our community by providing exceptional health care. To learn more about Garnet Health, visit

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